Compliance management programmes

Outcome Technologies – a unique approach

Outcome Technologies deploy cutting-edge compliance programmes that fully address the needs of patients and healthcare professionals, improving compliance, and driving patient loyalty. Outcome Technologies has extensive experience providing compliance programmes to pharmaceutical and medical device companies, in a variety of disease areas.

We provide complete “end-to-end” solutions, as well as “software only” solutions. Zeus, our technology platform, provides multi-channel capability that enables real-time data integration with a variety of sources, including:

• Online portals
• Phone
• Paper
• Fax
• SMS

We can provide Zeus as a comprehensive service offering together with our 24/7 nurse-led Call Centre, or as a stand alone software package. Different stakeholders (including healthcare professionals, healthcare managers and patients) can log on to see information specific to them.

Outcome Technologies measures compliance in various ways and ascertains the underlying drivers for non-compliance. We can target patients by characteristics, or by triggers (where data is aggregated in a standardised format, and predictive analyses are applied). This enables our clients to specifically target the patients with the greatest need.

Multifaceted solutions

Multi-channel registration and consent

Patients can register on a programme easily without any impact on doctors’ time. Outcome Technologies systems provide multiple patient registration options (available online, by paper, by phone, or by fax) that:

• Increase the likelihood of patient enrolment within a programme
• Reduce the resulting administrative burden
• Provide equity of access to a diverse patient population

Real-time stakeholder collaboration that builds and enhances relationships

Our multi-faceted approach enables programme sponsors to engage and collaborate with all relevant stakeholders to ensure that information is consistent. By supporting the patient from their initial registration onwards, our solutions help build strong relationship from the outset between patients and their doctors.

Managing concerns and fears

In the early stages of their treatment, some patients may experience side-effects or feel uncertain about how the programme works. As a result, compliance for the medication may fall dramatically in the first three to six months. If you choose to use our 24/7 Call Centre, our nurses will provide full support to patients during this uncertain time, as well as ongoing support for the duration of their therapy.

Patient segmentation and predictive modelling

Outcome Technologies provides consultancy services for clients on compliance outcomes measurement (to improve compliance, and increase effectiveness in market segmentation). By selectively targeting the patients who display characteristics that predict low adherence, clients will enhance ROI.

For further information on our compliance services contact us at: compliance@outcometechnologies.com

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